Multiple Choice Flashcards on 01 AWS Certified AI Practitioner / 06 In-scope...

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Flashcard Practice AWS Certified AI Practitioner Multiple Choice

A company is replacing a menu-based phone IVR with Amazon Lex. Which migration plan is most likely to succeed?

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Copy every IVR menu option into one bot prompt and launch without caller testing. Map common caller goals to intents, design slots and confirmations, pilot with real calls, measure fallback rates, and tune iteratively. Use historical call duration alone as proof that the new bot understands callers. Remove live-agent handoff because conversational bots should resolve every call.

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