Multiple Choice Flashcards on 03 AWS Certified Generative AI Developer - Prof...

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Flashcard Practice AWS Certified Generative AI Developer - Professional (AIP-C01) Multiple Choice

What should be monitored in a production Amazon Connect contact center?

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Average agent workstation CPU usage as the primary indicator of customer experience Contact volume, queue wait time, abandon rate, agent availability, flow errors, integration latency, and recording status Monthly count of saved reports, because more reports proves better contact center health Inbound phone number inventory, because assigned numbers determine queue performance

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